Getting your campaign setup
Do I create a team or individual campaign/what is the difference?
It is recommended to create an Individual Campaign!
Individual campaigns are for one person, and any amount fundraised on any campaign for the Bungie Foundation on these campaign types count for lifetime fundraising incentives. They are always your first step to getting started fundraising.
Team campaigns are used to add up the collective efforts of more than 1 individual campaign into a ‘team total’. They can also be used to fundraise, but any amount donated to a team campaign does NOT contribute to lifetime donations, or get attributed to any one individual. In some cases, there are team-associated milestone incentives where you rally a group of fundraisers to achieve.
Can I customize my Tiltify campaign page?
Yes! Head to Branding. You can modify which widgets display if used, media shown, colours to match your brand, display polls and more. You can also modify the order these are shown on the page.
Be sure to also add your social links under social links so Donors can navigate to your Twitch, X (Twitter), Discord communities, YouTube etc. If not set under this tab they will not display on your campaign main page.
Can I add custom questions for more info I need for an incentive?
Yes! Each incentive that is fundraiser-fulfilled can have an optional custom question. There is no ability to make this required, or add any limitations to it. For example, if you ONLY will ship an item to the US you CANNOT enforce this, nor can you refund a donation if your donor does not follow instructions.
You can use the incentive description to leave instructions to your donor, or download the donor report to get in contact post-donation if more info is needed.
During Fundraising
I received an anonymous donation and I need more info, what do I do?
Every incentive has a downloadable report with the details of any custom questions you added to be filled in by the donor, as well as the email used for donation.
- Head to your campaign
- Click Incentives on the left-nav bar
- Navigate to the Rewards tab
- On each incentive row is an arrow down icon, indicating a download
- You can see each individual donation, including anonymous ones with the appropriate email to email your incentives or get in touch for more details if needed.
I need to contact my donors, how can I contact them?
Tiltify does not offer on-platform messaging to donors. You can download incentive reports per-incentive (Instructions above) or a complete donation report of all donations using the Donations tab and clicking Download Report on the top the table.
This allows you to gain access to your donors emails to get in-touch off platform.
Where can I check and reply to messages I’ve received for my campaign?
You can read messages sent to you under Messages - these are messages from folks contacting you directly from your Campaign page. They are read-only and any follow-ups must be done off-platform.
How can I see donor details for a specific incentive?
You can access an incentive’s donor report through the Incentives -> Rewards tab, downloading an incentive-specific donation sheet.
You can also use the Overview tab and click on the Dashboard tab to keep track of individual donations as they come in. The Filter allows you to customize which donations you see.
Is there a way I can see live donations as they occur?
Yes! Head to Overview and click on the Donations + tab. You can see donations as they are made live, mark them as read for your own tracking, and even filter by incentives to keep track of specific ones.
Does Tiltify have an API for custom bots/notifications?
Yes! Checkout their documentation here: https://developers.tiltify.com/docs/api
Streaming related
Can I get a stream overlay to display donations on my stream?
Go to Branding and then Overlays. Create an Overlay to leverage a pre-made Tiltify overlay branded to your campaign. Tiltify has many widgets built in to show reward lists, polls, targets for active incentives, and more. You can also customize the stream overlay colours to match your brand.
Multiple overlays can be created to support various streaming screens or moments for your campaign!
How do I create alerts for my stream for donations as they happen?
You can set this up as part of an Overlay using the add widget + option, and navigating to the Alert Box. You can customize the font, use stickers or gifs, change the alert duration, and even have it appear for only donations equal to or over/under a specific amount.
Also browse Twitch/your streaming OBS of choice for any custom integrations or settings Tiltify has with what you use!