I didn't receive an email with my URL to redeem my Destiny Loot?

There are a few reasons this might have happened. If you were planning on contacting our team for help with this issue and wanted to get a head start on identifying the cause, below are the steps we use to troubleshoot:

  • Double check your spam folder for the below subject line
    • "Thank you for supporting Bungie Day 2024. Important info inside."

  • Search your inbox for any emails from charityevents@bungie.com.
  • Be sure to check the inbox of the email associated with your donation:
    • If you paid by credit card, it would have been the email you entered to complete the transaction
    • If you paid by PayPal, it would been the default email associated with this payment profile

If you've tried all of the steps above and are still unable to retrieve your redemption URL, please submit a support form via this site and our team will assist you.